TERMS & CONDITIONS

Last Updated: May 2025

 

Welcome to TOCA Handmade Ceramics. These Terms & Conditions govern the use of our website and booking services. By using our website and booking a workshop or experience, you agree to comply with these terms.

 

TOCA Handmade Ceramics, located at Rua Passos Manuel 96B, 1150-260 Lisbon, Portugal, is the entity responsible for managing your bookings. We reserve the right to change these Terms & Conditions at any time, without prior notice. We encourage you to review this page periodically to stay informed of any updates.

 

1. Use of Our Services

 

The services offered on our website, including the booking of workshops, are governed by these Terms & Conditions. By booking any service, you agree to comply with these terms and the relevant policies of TOCA Handmade Ceramics. All services are provided subject to availability.

 

TOCA Handmade Ceramics reserves the right to modify or cancel workshops or services at any time due to unforeseen circumstances. If such changes occur, we will notify you as soon as possible.

 

2. Booking Process

 

Bookings for workshops and other experiences can be made directly through our website at [Your Website URL]. The services offered on our website are available to individuals who meet the required age and legal capacity to participate in workshops.

 

Once you make a booking, you will receive a confirmation email with the details of your workshop, including the date, time, and location. Payment for the service must be completed at the time of booking to secure your spot.

 

By completing a booking, you agree to the terms of cancellation and other policies described below.

 

3. Pricing and Payment

 

The prices for workshops are listed on our website and are in Euros and exempt from VAT. Payment can be made through the available methods on our site, which may include credit cards, PayPal, or other methods offered by Wix payments.

 

All payments must be processed before attending the workshop. If payment is not received, the booking may be canceled.

 

4. Cancellations and Rescheduling

 

    •    Cancellations: You may not cancel your booking and receive a refund once the booking is confirmed. As per our policy, refunds are not available after the booking is made.

    •    Rescheduling: If you need to reschedule your workshop, you may do so by contacting us at least 3 days before the original workshop date. Rescheduling is subject to availability, and any additional fees (if applicable) may apply depending on the new date selected.

    •    If you do not notify us within the 3-day period, or if you fail to attend the workshop without prior notice, you will not be eligible for a rescheduled session or a refund.

Please contact us at toca.handmadeceramics@gmail.com or via Instagram to reschedule or for any questions regarding our cancellation policy.

 

5. Workshop Changes and Cancellations

 

In the event that we need to cancel or reschedule a workshop due to unforeseen circumstances (e.g., instructor illness, low enrollment, etc.), you will be notified, and you will be offered a full refund or the option to reschedule.

 

6. Participant Responsibilities

 

By attending a workshop, you agree to follow all guidelines and instructions provided by TOCA Handmade Ceramics for your safety and the safety of others. Participants are expected to respect the studio environment and adhere to any rules established by our staff.

 

You are also responsible for ensuring that any personal information provided is accurate and complete. TOCA Handmade Ceramics is not liable for any issues arising from incorrect information provided by you.

 

7. Liability and Indemnity

 

TOCA Handmade Ceramics is committed to providing a safe and enjoyable experience. However, we are not responsible for personal injury, loss, or damage to personal belongings during any workshop or event. By attending, you assume all risks related to participating in the workshops.

 

If you are under 18, a parent or legal guardian must accompany you to the workshop and provide consent for participation.

 

8. Intellectual Property

 

All content on the website, including text, images, videos, and designs, are the exclusive property of TOCA Handmade Ceramics. You may not reproduce, modify, distribute, or create derivative works from the content on this site without our prior written consent.

 

9. Data Protection

 

We value your privacy and take the security of your personal data seriously. For information on how we collect, use, and protect your data, please refer to our Privacy Policy, which is available on our website.

 

By booking a workshop with us, you consent to the collection and use of your personal data as described in our Privacy Policy.

 

As per the General Data Protection Regulation (GDPR) and Portuguese Law 58/2019, your personal data will only be used for the purpose of managing your bookings, communicating with you, and ensuring the provision of our services. You have the right to access, correct, or delete your personal data at any time. For more details, please see our Privacy Policy.

 

10. Governing Law and Dispute Resolution

 

These Terms & Conditions are governed by Portuguese law. Any disputes arising from the use of our website or services will be resolved through amicable discussions. If a resolution cannot be reached, disputes will be submitted to the exclusive jurisdiction of the courts in Lisbon, Portugal.

 

11. Changes to the Terms & Conditions

 

TOCA Handmade Ceramics reserves the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. Please check this page periodically for any updates.

 

By using our website and booking our services, you agree to these Terms & Conditions and acknowledge that you have read and understood our Privacy Policy.

 

Last Updated: May 2025